My professionalcareer.

IAssignments at a glance

1. 01AG InsuranceBA & PM2025 – now
2. 02Athora BelgiumBA Lead2023 – 2025
3. 03ACM AssurancesBA Lead & PM2022 – 2023
4. 04AtradiusFunctional Lead Analyst2017 – 2022
5. 05NN BelgiumBusiness & Process Analyst2013 – 2016

IIProfessional experience

1. 01

   2025

   → today

   AG Insurance

   Business Analyst & Project ManagerDigital Transformation · Non-LifeBrussels

   Context

   Digital transformation programme in non-life insurance, within the programme management team: moving documents off paper and improving the way they flow.

   My role

   • Analysis of the existing processes and documentation practices, identifying the friction points and the openings for digitalisation
   • Definition of the functional needs around managing and circulating digital documents, with the business teams
   • Structuring and prioritising the functional subjects, followed end to end: analysis, IT coordination, sign-off, go-live
   • Translation of business needs into functional material the technical teams can build from
   • Follow-up of the test phases, the go-live and the stabilisation of the solutions
   • Day-to-day coordination between the business, IT and programme management

   Non-life insurance/Digital transformation/Document management

2. 02

   2023

   → Sept. 2025

   Athora Belgium

   Business & Functional Analyst LeadMigration · Life insuranceBrussels

   Context

   Migration of life insurance systems covering unit-linked and classic portfolios, bringing several external back offices into the group's IT landscape.

   Of the four tools in the programme, the business analysis I led and coordinated took two of them into production.

   My role

   • Steering the analysis work of a team of up to 7 business and functional analysts: allocating subjects, follow-up, onboarding and roll-off
   • Product Owner type role on the gap analysis scope: structuring, prioritising and following the backlog
   • Definition of the methodological frame: scope, deliverables, validation and sign-off process
   • Functional analysis on critical life insurance products: As-Is, gap identification, definition of the target processes
   • Content and quality reviews of the documentation, technical and non-technical coaching of the analysts
   • Review of the test plans, coordination of the runs, and support to the nearshore and offshore teams

   Sparx Enterprise Architect/BPMN 2.0/Jira/Confluence

3. 03

   2022

   → March 2023

   ACM Assurances

   Business Analyst Lead & Project ManagerSelf-employed products · PLCI / EIPBrussels

   Context

   Two product initiatives run in parallel: launching a new offer for self-employed clients on a packaged solution, and migrating an existing product to a new platform.

   The product has been in production since the end of the project.

   My role

   • Business Analyst and Project Manager on the launch: coordinating the work and reporting to the steering committee
   • Analysis of the business needs and definition of the target processes (BPMN) supporting the sale of the new product
   • Leading a team of 3 analysts on the migration: underwriting, medical, pricing, product management, debit handling
   • Coordination of the analysis, configuration and validation work through to go-live
   • Preparation of the test plans, coordination and execution of the campaigns
   • Managing priorities and system changes after go-live

   Bizagi/BPMN/Packaged solution/Waterfall/BE · FR

4. 04

   2017

   → Feb. 2022

   Atradius

   Business Analyst, then Functional Lead AnalystBonding · international projectParis, through Capgemini

   Context

   Design and rollout of a bespoke management tool for bonding, in an international context covering France, Italy, Spain and the Nordics.

   The tool is in production, rolled out in Italy.

   My role

   • Functional Lead Analyst from 2020: responsible for the design of the Bond, Policy and Risk Underwriting domains
   • Translation of business requirements into detailed functional designs: BPMN processes, business rules, screens, batch processing, error handling and alerts
   • Contribution to the data model and to the screen design (UX/UI)
   • Harmonisation of products, processes and requirements across countries, allowing for local specifics
   • Facilitation of the requirement and design workshops with the stakeholders
   • Support to the nearshore and offshore development teams, review of the test plans
   • Preparation and presentation of summary analyses to support structural management decisions

   BPMN 2.0/UML/Data model/UX-UI/Nearshore & offshore/FR · IT · ES · Nordics

5. 05

   2013

   → Dec. 2016

   NN Belgium

   Business & Process AnalystService managementBrussels

   Context

   Interface between the business and IT on back-end and front-end insurance applications, in a service management and continuous improvement context.

   My role

   • Qualifying, prioritising and following change requests and incidents between the business and the IT teams
   • Running small change projects (up to 20 man-days), from the analysis through to go-live
   • Setting the priorities against available resources, urgency and expected deadlines
   • Steering the IT teams and the business analysts through Kanban boards
   • Preparation, coordination and execution of the test phases
   • Documenting processes and procedures, training the users at go-live

   Kanban/Service management/Back & front office

IIIEducation, languages & tools